Shipping policy
Store Owner: Munasinghe Shehara S
This Shipping Policy outlines the shipping, processing, delivery terms, and related regulations for all orders placed on our Shopify store. By placing an order with us, you agree to the terms listed below.
1. Order Processing Time
All orders are processed and verified within 1–3 business days from the date of purchase. Business days exclude weekends, public holidays, and official store closure days.
Orders placed on weekends or public holidays will be processed on the next working business day. We conduct strict quality checks and package sorting before shipment, which may cause slight delays during peak sales seasons, holiday promotions, or inventory restocking periods.
2. Shipping Methods & Delivery Timeframes
We provide multiple shipping options for domestic and international orders. Total delivery time consists of order processing time + carrier transit time.
Standard Shipping
Estimated delivery: 5–10 business days after order processing completion. This is our default shipping method for most regular orders, suitable for daily shopping needs.
Express Shipping (Optional)
Estimated delivery: 2–4 business days after order processing completion. Express shipping requires additional freight fees and supports fast delivery for urgent orders.
International Shipping
Estimated delivery: 7–21 business days after shipment, varying by destination country/region, local customs clearance efficiency, and regional logistics conditions.
Note: Delivery times are estimated and not guaranteed. Unforeseen circumstances such as extreme weather, carrier delays, customs inspection, or global logistics emergencies may extend delivery time without prior notice.
3. Shipping Costs & Free Shipping Terms
Shipping fees are automatically calculated and displayed at checkout based on order weight, package size, shipping destination, and selected shipping method.
•Standard shipping rates apply to all regular orders
•Express shipping is charged at a premium rate based on official carrier standards
•Free Shipping: We offer free standard shipping for orders that meet the threshold displayed at checkout (valid for designated regions only). Free shipping does not apply to express shipping, remote area surcharges, or international cross-border orders unless otherwise specified.
4. Shipping Coverage & Restrictions
We currently ship to most countries and regions worldwide. However, we reserve the right to restrict shipping to high-risk regions, sanctioned countries, or areas with unstable logistics and customs conditions.
Customers shall independently confirm whether local laws and customs allow the import of purchased products. We are not responsible for order returns, confiscation, or detention caused by local import prohibition policies.
5. Order Tracking
Once your order is dispatched, you will receive an automatic shipment confirmation email containing your unique tracking number and a tracking link. Tracking information may take 24–48 hours to update and display full logistics details on the carrier’s official website due to system synchronization delays.
You can check your order shipping status anytime via the tracking link or the order query page on our store.
6. International Customs, Duties & Taxes
For all international cross-border orders:
•Import duties, taxes, VAT, customs clearance fees, and other additional charges incurred during customs clearance are the sole responsibility of the buyer.
•Our store does not cover any international customs-related fees, nor can we pre-pay or offset relevant charges.
•Customs inspection, tax assessment, and package detention are beyond our control. Any resulting delays, order returns, or losses shall be borne by the buyer.
•We will declare products in accordance with international logistics standards and cannot modify declared values or product information to avoid taxes per customer requests.
7. Undeliverable & Returned Packages
If a package is returned to us due to incorrect customer-provided address, recipient unavailability, refusal to receive, unpaid customs duties, or long-term unclaimed status:
•The original shipping fee will not be refunded.
•If you request reshipment, you need to bear the secondary shipping cost.
•For abandoned orders or returned packages that cannot be re-delivered, we will process refunds for the product value only after confirming the returned package arrival, deducting all generated logistics costs.
8. Lost or Damaged Shipments
We cooperate with formal and reliable logistics carriers to ensure package safety. In case of package loss or severe damage during transit:
•Customers must submit a damage/loss application and provide valid proof (tracking records, product photos, outer package photos) within 7 days of estimated delivery date.
•We will assist customers in filing carrier claims and provide corresponding after-sales solutions (replacement or partial/full refund) based on claim results.
•We do not compensate for minor package scratches, extrusion marks, or non-functional damage that do not affect product use.
9. Shipping Policy Updates
We reserve the right to update and revise this shipping policy at any time without prior individual notice. Any policy changes will take effect immediately upon posting on our store official page. Continued use of our store and placement of new orders after policy updates constitutes acceptance of the revised terms.
10. Contact Us
If you have any questions about shipping time, freight fees, logistics tracking, or other shipping-related issues, please contact our customer support team. We will reply to all valid inquiries within 24 working hours.